Shipping Terms

Question: Does the item come with free shipping?
Answer: Yes, free express shipping service is provided by The Luxury Lighting Company.

Question: How to check the status of my package?
Answer: Get your tracking number from your order details or the confirmation email sent by The Luxury Lighting Company.

Question: How long does delivery time usually take?
Answer: The product will be delivered within 7 days after purchase.

Question: How long is your product processing or handling time?
Answer: It will take 3 days to process your product after ordering.

Question: What countries do you ship to?
Answer: Currently, we only ship within India.

Question: How will my product be shipped?
Answer: We use express delivery services to ensure quick, safe delivery.

Question: I ordered more than one item. Will they all be delivered at the same time?
Answer: If all items are purchased on the same day, we try our best to make sure they are delivered together. Products purchased on different days may not arrive at the same time.

Question: Can I change my delivery address after the product has already been shipped?
Answer: Unfortunately, we cannot change shipment information once the product is en route.

Question: What do I need to do when I receive a product that’s different from what I ordered?
Answer: Please email us immediately with your order ID number and photos of the shipping label, the SKU model number on the back of the product box, and the product inside the box. Send all photos to our support team.

Question: I didn’t receive all the products I ordered. What should I do?
Answer: Please email us immediately with your order ID number.